Refund policy

Last updated: September 8, 2026

60-day free returns

Take a little time to find your perfect fit. You can request a free return within 60 days of receiving your order. This applies to orders delivered to the United States, Canada, Australia and the United Kingdom, including sale-priced items.

What can be returned?

Try your items on at home as you would in a store. For a change-of-mind return, items must be unworn beyond trying on, unwashed and in their original condition, with tags attached. Please include the original packaging where possible. These conditions do not limit your rights if an item is faulty, damaged or not as described.

How to start a return

  1. Email support@camillejane.shop within 60 days of delivery with your order number and the items you wish to return. A reason is optional.
  2. We will provide a prepaid return label or another return method at no cost to you, together with the return instructions.
  3. Send the items back within 14 days of receiving the return instructions and keep your proof of postage.

Please contact us before sending your return so we can give you the correct destination. There is no restocking fee.

Refunds

Refunds cover the amount you paid for the returned items, including applicable taxes, and are issued to your original payment method. We process your refund within 14 days after receiving the returned items or receiving evidence that you have sent them back, whichever is earlier. Your payment provider may take additional time to post the refund. Discounts are allocated according to the amounts recorded in your order.

Exchanges

Need a different size or colour? Contact us and we will help you arrange a free return and place a new order, subject to availability.

Wrong, damaged or faulty items

Email us as soon as you notice a problem, with your order number and a description. Photos can help, but are not a condition of your legal rights. We will arrange an appropriate repair, replacement or refund as required by applicable law, at no cost to you.

UK cancellation rights

If UK distance-selling rules apply, you can cancel without giving a reason within 14 days of delivery and then have a further 14 days to send the goods back. A clear statement by email is enough; you may also use the cancellation form below. We refund within 14 days of receiving the goods or evidence of return, whichever is earlier, including any standard delivery charge. We may deduct only for diminished value caused by handling beyond what is necessary to inspect the goods. Our 60-day return promise gives you additional time and does not replace these rights.

Optional cancellation form: To Camille Jane, support@camillejane.shop. I hereby cancel my order for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if submitted on paper].

Your statutory rights

Nothing in this policy excludes or restricts mandatory consumer rights. Australian customers retain their rights under the Australian Consumer Law, including a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage, and repair or replacement where goods fail to be of acceptable quality and the failure is not major. These rights can continue beyond our 60-day return period.