Shipping policy

Last updated: September 8, 2026

Free express shipping

We offer free express shipping on all orders to the United States, Canada, Australia and the United Kingdom. No minimum purchase is required.

Delivery time

Our estimated delivery window is 2–5 business days from order confirmation. Business days are Monday to Friday, excluding public holidays. Any different delivery estimate displayed at checkout or agreed with you for an item will apply to that order.

Delivery dates are estimates. Remote locations, customs checks, severe weather or carrier disruption may cause delays. If your order is delayed, contact support@camillejane.shop; we will help trace it and explain the available options. Your rights relating to late or missing delivery remain unaffected.

Tracking

Once your order is dispatched, we will email your tracking details. Allow time for the carrier to register the first scan. You can also use our order tracking page.

Addresses and order changes

Please check your delivery address before placing your order. If you spot an error, email us promptly with your order number. We will try to help, but cannot guarantee changes after dispatch. Delivery options for your address are shown at checkout.

Taxes and import charges

Applicable taxes and any duties collected by us are shown at checkout. Free shipping covers delivery costs; it does not automatically cover government import charges. If duties are not collected at checkout, local customs authorities may charge them depending on the destination and the shipment. Contact us before ordering if you need clarification for your address.

Missing or damaged deliveries

If a parcel has not arrived or arrives damaged, contact support@camillejane.shop. We will investigate with the carrier and arrange the remedy you are entitled to. A carrier investigation does not remove our responsibility to fulfil your order or your rights under applicable law.